SGD8 takes every piece of personal information you entrust to us seriously. Find out exactly how your data is collected, used, and protected.
Six core pillars that form the foundation of our privacy policy for every member
All data transmitted between your device and SGD8 servers is fully protected by 256-bit SSL encryption — the same security technology used by leading banking institutions.
SGD8 has never and will never sell, rent, or share members' personal data with third parties for marketing purposes or commercial gain without your explicit consent.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring to prevent any unauthorised access.
You have full rights to access, amend, download, or request deletion of your personal data. This process is straightforward and can be done through sgd8 customer support at any time.
The sgd8 privacy policy is designed in line with relevant data protection requirements. We operate with full transparency and comply with all applicable legal obligations.
In the event of any security incident involving your data, SGD8 is committed to notifying affected members within the stipulated timeframe and taking immediate action to address it.
By registering or using the sgd8 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully before continuing to use our services.
SGD8 ("we", "the platform", or "SGD8") is an online sports betting and gaming platform operating to serve the needs of Malaysian players. We understand that personal information is a highly valuable asset, and we treat it with the utmost care and responsibility.
This Privacy Policy explains in detail how sgd8 collects, uses, stores, protects, and under certain circumstances shares the personal information you provide to us when registering, using the platform, or interacting with any of our services.
This policy covers all sgd8 channels including the main website at sgd8.app, the sgd8 mobile app for Android and iOS, and all your interactions with our customer support team via live chat, email, or Telegram.
Your privacy is not merely a legal obligation to us – it is part of SGD8's core values. We believe that member trust is the foundation of a successful and sustainable business.
SGD8 collects personal information through various channels. Below is a comprehensive list of the types of data we collect and their sources:
In certain circumstances, sgd8 may receive additional information about you from approved service providers such as payment providers (FPX, DuitNow, Touch 'n Go) for transaction verification purposes, or from background check agencies used to meet KYC compliance requirements.
Note: SGD8 does not collect credit card information directly. All payments are processed through third-party payment providers that comply with PCI-DSS security standards.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | Throughout active account + 5 years |
| Contact Details | Communications & Notifications | Throughout active account |
| Financial Data | Deposit & Withdrawal Processing | 7 years (legal requirement) |
| Technical Data | Security & Fraud Detection | 90 days |
| Wagering History | Customer support & audit | 3 years |
SGD8 uses collected information solely for legitimate and necessary purposes to deliver high-quality services to our members. Below is a full breakdown of how your data is used:
You may opt out of marketing communications at any time by contacting our customer support. Unsubscribing from marketing will not affect important service notifications related to your account.
SGD8 does not sell or trade members' personal information. However, there are limited situations in which we may need to share data with certain parties:
We share only the necessary data with third-party service providers who help us operate the platform, including payment providers (FPX, DuitNow, Touch 'n Go, GrabPay), cloud service providers that store our data, and encryption service providers. All third parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
SGD8 may be required to disclose your personal information to government authorities or law enforcement agencies if mandated by a court order, subpoena, or other lawful official directive. In every such case, we will endeavour to notify you in advance unless prohibited from doing so by law.
In cases where disclosure is necessary to protect the legal rights of sgd8, prevent suspected fraud, or investigate serious breaches of terms of use, relevant information may be shared with legal counsel or relevant investigative agencies.
Our Commitment: SGD8 will not share your data with third-party advertisers, data brokerage firms, or any entity that has no legitimate operational need to access it.
SGD8 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we practise:
While no security system can guarantee 100% protection against all threats, SGD8 adheres to industry best practices and continuously strengthens our defences against the ever-evolving landscape of cyber threats.
SGD8 uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and analyse usage patterns on an aggregate basis.
You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features of the sgd8 platform and your overall user experience. We recommend keeping essential cookies enabled for the best experience.
SGD8 respects and upholds your rights regarding personal data. You have the following rights, which may be exercised at any time:
Obtain a copy of all personal data we hold about you in a clear and easy-to-understand format.
Request correction of any inaccurate, outdated, or incomplete data in our records.
Request deletion of your personal data, subject to mandatory legal retention requirements.
Object to the processing of your data for direct marketing purposes or in certain other situations.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request that we restrict the processing of your data in certain situations while a dispute is being resolved.
To exercise any of the above rights, contact our privacy team via SGD8 customer support. We will respond within 30 business days of receiving your request.
SGD8 is a platform exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we become aware that data belonging to a minor has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on SGD8 are encouraged to contact us immediately.
Warning: Registration by individuals under the age of 18 is a serious violation of SGD8's terms of use. Such accounts will be terminated immediately and all transactions will be voided.
In operating our integrated platform, your personal data may be stored or processed on servers located outside Malaysia. sgd8 ensures that any such data transfers are carried out with adequate safeguards equivalent to the data protection standards required.
SGD8 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal requirements. When data is no longer needed, it will be securely deleted or anonymised.
SGD8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any amendments will be published on this page along with the new effective date.
For significant amendments that affect how we use your personal data, sgd8 will provide clear notice via email or in-platform notification at least 14 days before the amendment takes effect. Continued use of the platform after the effective date will be considered your acceptance of the updated policy.
We recommend reviewing this Privacy Policy page periodically to stay informed about how we protect your data. The date of the last update is always displayed at the top of this page.
If you have any questions, concerns, or wish to exercise your data privacy rights, our team is ready to assist you. sgd8 takes every privacy enquiry seriously and is committed to providing a prompt and satisfactory response.
We are committed to responding to all privacy-related enquiries within 3 business days and resolving more complex requests within 30 business days from the date of receipt.
The SGD8 customer support team, fluent in both Malay and English, operates around the clock to ensure you always receive the assistance you need promptly.